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Terms of Service

Last updated: October 5, 2026

These Terms govern your use of the Arch-Pet website at arch-pet.com and the Arch-Pet app (the “Service”), operated by an independent developer based in the United States (“Arch-Pet”, “we”, “us”). By using the Service you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the Service.

1. Who can use Arch-Pet

You must be at least 18 years old to use the Service. You are responsible for keeping your sign-in details safe and for activity in your account. When you create your account you confirm your age and accept these Terms and our Privacy Policy; we keep a record of that.

2. Not veterinary advice

Arch-Pet helps you organize your pets’ care. It does not provide veterinary diagnosis or treatment. Reminders, vaccine protocols, care guides, articles and AI answers are general information and may be incomplete or wrong. Always follow your veterinarian’s advice, and contact a vet right away in an emergency.

3. Your content

You keep ownership of the information, photos and documents you add (“Your Content”). You give us a limited permission to store, process, display and transmit Your Content only as needed to operate the Service for you, for example to sync it across your devices, share it with your household, read an imported document or send a lost-pet alert you request. You are responsible for having the right to upload Your Content, and for the accuracy of what you save.

4. AI features

Some optional features use third-party AI services, as described in our Privacy Policy. AI output can be inaccurate. You are responsible for reviewing anything suggested by AI before relying on it; the Service asks you to confirm before it saves imported records, and offers Undo for voice actions.

The Arch-Pet Assistant gives general tips about everyday pet care, such as feeding, behavior, grooming, exercise and habitat. It is not a veterinary service: it does not answer questions about symptoms, illness, injuries, medicines, doses, vaccines or parasites, and refers them to a veterinarian. It does not examine your pet, diagnose or prescribe, and its tips may be wrong or incomplete. Always follow your veterinarian’s advice, and in an emergency contact a veterinarian or an emergency clinic right away. Free and paid plans may limit how many questions you can ask each day.

5. Households, pet sitting, notifications and lost-pet alerts

Households. Creating a household is part of the Family Plan. Up to 6 people can join it for free with the invite code and care for the shared pets together. Plans stay personal: being in a household does not give anyone Pro, and Pro features need each person’s own plan. If the owner’s Family Plan ends, sharing pauses until it is renewed; each person keeps their own pets and records.

When you invite people to a household, they can see and edit the pets you share. Only invite people you trust. Lost-pet alerts are shown to other users nearby; send them only for your own pets (or, as their pet sitter, for pets in your care), with accurate information, and don’t misuse the network (for example, for spam or to locate people).

Pet sitting. Pro and Family members can invite another Arch-Pet user to look after chosen pets for set dates. Arch-Pet only provides the tools: it does not find, check, employ or pay pet sitters, and it is not a party to any arrangement between an owner and a sitter. Invite only people you trust, share only what they need, and agree the details (keys, payment, emergencies) between yourselves. Sitters must use what is shared with them only to care for those pets, and only during the sitting.

Notifications. Reminders and notifications help, but they can arrive late or not at all (for example if your device is offline or notifications are turned off). Don’t rely on them alone for medicines or urgent care.

6. Acceptable use

Don’t use the Service to break the law; upload content that is illegal, harmful or that you don’t have the right to share; try to access other people’s data; interfere with or overload the Service; reverse engineer it except where the law allows; or use automated means to scrape it.

No tolerance for objectionable content or abusive users. Lost-pet alerts, place reviews and messages sent from a pet’s tag page are seen by other people. Don’t post anything offensive, hateful, sexual, threatening, fraudulent or spam. Arch-Pet filters offensive words, and you can report any of this content (the ⋮ menu, Report) and block the person who posted it (⋮, Block; manage the list in Settings, Blocked people). We review every report within 24 hours, remove content that breaks these Terms and close the accounts of people who post it.

7. Free and paid plans

Core features are free. Paid plans (“Pro” and “Family”) add features. The price, the billing period and any free trial are shown before you buy. Subscriptions bought through Apple, Google Play or our web checkout renew automatically until you cancel, and are managed and refunded under the rules of the store or payment provider you used. Web purchases are processed by RevenueCat and Stripe, and you can cancel them in the app under Settings → Manage subscription. Free trials, where offered, convert to a paid subscription unless canceled before they end. We may change prices with advance notice; changes apply from your next billing period.

Consumers in Brazil: if you buy a plan on our website, you may withdraw within 7 days of the purchase and get a full refund (Article 49 of the Consumer Defense Code); write to support@arch-pet.com. Purchases in the App Store or Google Play follow their own refund processes.

Pet ID tags

A pet’s tag page (arch-pet.com/t/…) is public to anyone with its QR code and shows what you choose to share; you are responsible for that information. Messages from people who scan it are passed to you as they are: we don’t check them and can’t promise a lost pet will be returned. Pause a tag in the app if you lose it.

8. Availability and changes

We work to keep the Service running, but it may be interrupted for maintenance or reasons outside our control. We may add, change or remove features. If we remove a paid feature you’re subscribed to, we’ll tell you in advance.

9. Ending your use

You can stop using the Service at any time and ask us to delete your account. We may suspend or end access if you seriously or repeatedly break these Terms, or if required by law. You can ask for a copy of your data before your account is deleted.

10. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent allowed by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we don’t guarantee that reminders or notifications will always be delivered on time.

11. Limitation of liability

To the fullest extent allowed by law, Arch-Pet will not be liable for indirect, incidental, special, consequential or punitive damages, or for any loss of data, health outcomes of animals, or missed reminders arising from use of the Service. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or US$50. Some places don’t allow these limits, so they may not fully apply to you.

12. Indemnity

You agree to defend and hold Arch-Pet harmless from claims arising from Your Content or your violation of these Terms, to the extent allowed by law.

13. Governing law

These Terms are governed by the laws of the State of North Carolina and the federal laws of the United States, without regard to conflict-of-law rules. Nothing in these Terms limits rights you have under the consumer-protection laws of the place where you live.

14. Changes to these Terms

We may update these Terms. If the changes are significant, we’ll notify you in the app or on this page before they take effect. For significant changes we may ask you to accept the updated Terms in the app before you continue.

15. Contact

Questions about these Terms, your account or a purchase: write to support@arch-pet.com or use the contact form.